Refund & cancellation policy

Last updated: 12 August 2026

This policy applies to professional engagements described on this site: portfolio risk & drawdown reviews, ongoing drawdown monitoring, and pre-allocation risk assessments. No goods are sold through the website, and no online checkout is offered.

Deposit

A 40% deposit is ordinarily required to reserve a start date once scope is agreed in writing. The deposit forms part of the total fee.

Full refund eligibility

You may receive a full refund of the deposit if:

• You cancel in writing more than 14 days before the agreed start date; and
• We have not yet begun substantive analysis or data processing on your statements.

Partial refunds

If you cancel within 14 days of the start date, or after data intake has begun but before the draft report is delivered, we may refund the deposit minus time already spent, billed at the effective daily rate implied by the engagement fee (documented in your scope note). Work already delivered (for example a completed pre-allocation memo) is charged in full.

Non-refundable items

• Fees for working sessions already held
• Third-party data retrieval costs we incurred at your written request
• Quarterly monitoring fees for a quarter that has already started

Monitoring retainers

Retainers run in quarterly cycles with a minimum term of six months unless your engagement letter states otherwise. You may cancel future quarters with 30 days’ written notice before the next quarter begins. The current quarter’s fee is non-refundable once that quarter has started.

Rescheduling

You may reschedule a briefing or close-out session once without charge if you give at least five working days’ notice. Later changes may incur an administrative fee of £150 to cover diary disruption.

No-shows

If you miss a scheduled session without notice, that session counts as delivered for fee purposes. We will offer one replacement slot where diaries allow.

Work already started

Once we have begun reconstruction of your drawdowns, cancellation does not erase fees for analysis completed. You remain entitled to receive any draft materials already produced for work paid for.

Refund process & timing

Email refund requests to [email protected] with your engagement reference. Approved refunds are processed within 14 working days to the original payment method where possible. Bank transfers may take longer depending on your institution.

Exceptions

If we cancel an engagement for reasons on our side (illness, conflict of interest discovered after intake), you receive a full refund of sums paid for undelivered work, or a rearranged timetable at your option.

Contact

Refund and cancellation desk: [email protected] · +44 20 5550 3070 · Level 13, 84 Cheapside, London EC2V 6AX.